Aug 3

AI words

Hi! Last Thursday I successfully generated flashcards from a 20-page Word (.docx) document using AI. Today the same document fails on my home laptop with the message "Something went wrong. Our developers will look into it." Chrome DevTools shows that the aiSetGenerateAiSet GraphQL request returns HTTP 500 Internal Server Error. The same account, same Chrome version and the same document are being used. Could you please check if there is an issue with the AI document import?

Completed

Sep 4, 2026

This feature is still working pretty randomly - when trying to import the same file. Is there a limit for the number of cards/lines in a csv file? Best result I got was a 349 entries file...

changed status toCompleted·Sep 3, 2026

Sep 3, 2026

Hello, this feature should work again. Please try it, and if there is any discrepancy, let us know with a screenshot at support@duocards.com.

Sep 3, 2026

Unfortunatelly it is still not the best...

Aug 21, 2026

Hello, I have the same problems (non import or only 20 words, failing randomly) importing from a csv/text file. I used the same format as the one that DC uses for export. Thanks for looking into this.

changed status toIn Progress·Aug 12, 2026

merged·Aug 4, 2026

Aug 4, 2026

Hi Erika, thanks for letting us know. Could you please send us the docx file to support@duocards.com so we can have a look on this case? Thank you.

Aug 4, 2026

I am sending the documents, which I couldn't upload. There are 2 documents, none of them was working. I tried the apple documents only for check, it is very-very simple.

Aug 8, 2026

Today the AI generator worked well for about 2 hours, but now it doesn't work again. I attach a print screen and the document which I uploaded. I could upload but AI didn't read the all document and created only 20 word cards from this long document. I hope you can fix it, because it will be an amazing improvement.